You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellation of orders that have already been processed for shipment.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, as processing times vary depending on your financial institution.
Please note that shipping charges are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within 10 business days of our confirmation email, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and details about when you expected to receive the refund. We will investigate the matter and keep you updated on our findings.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Bijoushinev
Address: 15 Taft St, Quincy, MA
Email: [email protected]
Phone: +1 6209421464
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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